Here is our policy:
If there is a manufacturer defect on arrival i.e. damaged crystal or objective flaw:
Send us the photo of the defect within 48 hours of receiving your crystal. We will confirm the issue and remake your crystal. You will be required to ship the original crystal back to us to get a replacement
We are happy to report that in the 15 years we have been in business, we have settled customer service situations to a 5 star outcome and rating by the shopper. -Shop with confidence when you purchase from us.